Effective Date: 10 May 2025

The Software Support LLC (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use any of our mobile applications (“Apps”) and websites, including commoninbox.com, and complies with requirements of the Apple App Store and Google Play Store.

1. Information We Collect

a. Personal Information

  • Email Account Information: When you use our Apps, you may choose to log in with your email account(s). We collect your email address, display name, and other relevant email profile information.

  • Credentials: For authentication, we may use OAuth or similar secure protocols. We do not store your email password on our servers.

b. Usage Data

  • Device information (model, OS version, unique device identifiers)

  • Log data (IP address, access times, pages viewed, app features used)

  • Crash reports and diagnostics

c. Cookies and Tracking Technologies
We use cookies and similar technologies on our websites to enhance your experience and analyze usage.

2. How We Use Your Information

  • To provide, operate, and maintain our Apps and services

  • To authenticate and manage your email accounts within the Apps

  • To communicate with you about updates, features, or support requests

  • To analyze usage and improve our Apps’ performance and security

  • To comply with legal obligations

3. How We Share Your Information

  • Third-party Services: We use trusted third-party services (such as Google, Microsoft, or Apple for authentication) who may access your data strictly for login and integration purposes.

  • Legal Requirements: We may disclose your information if required by law or to protect our rights.

  • No Sale of Personal Data: We do not sell, trade, or rent your personal information to third parties.

4. Security of Your Information

We use industry-standard security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Your Rights & Choices

  • You may access, update, or delete your account information at any time from within the Apps.

  • You can disconnect your email accounts at any time.

  • For data removal requests, contact us at: privacy@commoninbox.com

6. Children’s Privacy

Our Apps are not intended for children under the age of 13. We do not knowingly collect data from children under 13.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Effective Date” at the top.

8. Contact Us

For any questions about this Privacy Policy, contact us at:
Email: info@commoninbox.com

9. Apple App Store Terms

If you access our Apps through the Apple App Store, the following applies:

  • This Privacy Policy is between you and The Software Support LLC, not Apple.

  • Apple may collect certain information as described in Apple’s own privacy policies, which we do not control.

  • Apple is not responsible for compliance with this Privacy Policy or how we handle your data.

  • You must use our Apps in compliance with the App Store Terms of Service.

10. Google Play Terms

If you access our Apps through the Google Play Store, the following applies:

  • This Privacy Policy is between you and The Software Support LLC, not Google.

  • Google may collect certain information as described in Google’s own privacy policies, which we do not control.

  • Google is not responsible for compliance with this Privacy Policy or how we handle your data.

  • You must use our Apps in compliance with the Google Play Terms of Service.